A data warehouse Service Level Agreement (SLA) is an important building block for a data-driven organization. To help get you started, in part one I introduced a data warehouse SLA template – a letter addressed to your stakeholders. In this post I walk through the meat of the SLA template: services provided, expected performance, problem reporting, response time, monitoring processes, issue communication and stakeholder commitment. If you have not already read part one, I highly recommend reading it first!
Tag: SLA
Yes, if you want to build a truly data-driven organization your data warehouse needs a Service Level Agreement (SLA). At the core of any data driven organization is trust –
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